Cookie Policy

This Cookie Policy explains how Mentark ("we," "our," or "us") uses cookies and similar tracking technologies on our website and platform. This Policy should be read in conjunction with our Privacy Policy.

By using our services, you consent to the use of cookies as described in this Cookie Policy. If you do not agree with this Policy, please adjust your browser settings or do not use our services.

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. Cookies allow the website to recognize your device and store certain information about your preferences or past actions.

Cookies can be:

• Session Cookies: Temporary cookies that are deleted when you close your browser
• Persistent Cookies: Cookies that remain on your device for a set period or until you delete them
• First-Party Cookies: Set by the website you are visiting (Mentark)
• Third-Party Cookies: Set by other websites or services (e.g., analytics providers)

3.1. Essential Cookies

These cookies are necessary for our website to function properly. They enable core functionality such as:

• User authentication and session management
• Remembering your preferences and settings
• Maintaining your session across page visits
• Security and fraud prevention

Cookie Name: mentark_user_id, mentark_anonymous_id, mentark_session_id
Duration: 30 days (user_id), 1 year (anonymous_id), 1 day (session_id)
Purpose: User identification and session management

3.2. Functional Cookies

These cookies enhance your experience by remembering your preferences:

• Language preferences
• Display settings
• Previous interactions with our platform

3.3. Analytics Cookies

These cookies help us understand how visitors use our website:

• Page views and navigation patterns
• Time spent on pages
• Error tracking and debugging

Third-Party Service: Sentry (error tracking)
Purpose: Error monitoring and platform improvement

3.4. Payment Cookies

These cookies are used during the payment process:

• Maintaining payment session information
• Preventing payment fraud
• Ensuring secure transaction processing

Cookie Name: mentark_payment_session
Duration: 1 hour
Purpose: Payment session management

We use cookies for the following purposes:

• Authentication: To identify you when you return to our platform and maintain your session
• User Experience: To remember your preferences and provide a personalized experience
• Analytics: To analyze how our services are used and improve our platform
• Security: To protect against fraud and ensure the security of our platform
• Payment Processing: To facilitate secure payment transactions through Razorpay
• Service Delivery: To enable core functionality and features of our platform

We use the following third-party services that may set cookies on your device:

5.1. Razorpay

Our payment gateway provider (Razorpay) may set cookies to process payments securely. These cookies are essential for payment functionality.

Privacy Policy: Razorpay Privacy Policy

5.2. Sentry

We use Sentry for error tracking and monitoring. Sentry may set cookies to track errors and improve platform stability.

Privacy Policy: Sentry Privacy Policy

Note: We do not use cookies for advertising or behavioral tracking for advertising purposes. We do not sell your data to third parties for advertising.

You have control over cookies. You can manage cookies through your browser settings:

6.1. Browser Settings

Most browsers allow you to:

• View and delete cookies
• Block all cookies
• Block third-party cookies
• Allow cookies only from specific websites
• Set notifications when cookies are set

Browser-Specific Instructions:

• Chrome: Settings → Privacy and Security → Cookies and other site data
• Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data
• Edge: Settings → Privacy, search, and services → Cookies and site permissions

6.2. Impact of Disabling Cookies

Please note that disabling cookies may affect the functionality of our services:

• You may not be able to log in or maintain your session
• Your preferences may not be saved
• Some features may not work properly
• Payment processing may be affected

Essential cookies are necessary for our platform to function. If you disable essential cookies, you may not be able to use certain features of our services.

In addition to cookies, we may use other tracking technologies:

• Local Storage: To store data locally on your device (e.g., anonymous_id, user preferences)
• Session Storage: To store temporary data for your current session (e.g., user_id, analytics results)
• Web Beacons: Small images embedded in emails or web pages to track engagement

These technologies serve similar purposes to cookies and can be managed through your browser settings.

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Displaying a prominent notice on our platform

Your continued use of our services after the effective date of the updated policy constitutes your acceptance of the changes.

If you have any questions about this Cookie Policy, please contact us: